In the rare event you are not fully satisfied with
the merchandise you have purchased online, you may return
the item(s) directly to Frankie B. You have 30 days
from the receipt of the online shipment to return any
item for credit or exchange, provided the merchandise
is unused, in original condition, and is returned in
the original shipping container.
It is the sole responsibility of the consumer to insure
that the merchandise be packaged for shipment in a manner
as to protect it from possible shipping damages. In
the event a product is returned damaged, no credit will
be issued. A copy of your original email invoice must
be included in the box with the returned merchandise.
Please indicate on the invoice whether you would like
credit or an exchange for a different item.
FRANKIE B strongly recommends that you use a traceable
method such as UPS for return shipment in order to ensure
and track the return of your merchandise. FRANKIE B
is not responsible if your shipment is lost in return
transit.
Upon FRANKIE B's receipt of return, you will be issued
a credit to the credit card used for purchase or an
exchange within 3-5 business days. Please refer to the
individual item customer service numbers on your original
email receipt.
Please ship returns to:
FRANKIE B Returns
850 South Broadway Suite 504
Los Angeles, CA 90014
213-624-5411
shera@frankieb.com
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