Refund policy
Return Window
We want you to feel confident in every Frankie B purchase. Eligible merchandise may be returned within 30 days of the delivery date.
A return request must be submitted within this 30-day period. Once the return has been approved, the package must be shipped back within 15 days. Returns submitted or shipped outside these timeframes may not be accepted.
Return Conditions
Returned merchandise must be in its original condition. Items must be unworn, unwashed, unaltered, and free from stains, odors, makeup, perfume, pet hair, or any other signs of use.
All original tags, labels, packaging, and promotional items included with the order must be returned together. Frankie B reserves the right to refuse merchandise that does not meet these conditions.
Non-Returnable Items
Final Sale merchandise, gift cards, personalized or customized products, and items clearly marked as non-returnable cannot be returned.
For hygiene reasons, certain intimate products or accessories may also be excluded from returns. Any applicable restrictions will be shown on the product page or during checkout.
Exchanges
Frankie B does not currently offer direct exchanges. To purchase a different size, color, or style, please place a new order and return the original item in accordance with this policy.
Placing a new order separately helps prevent delays and gives you the best opportunity to secure your preferred item before it sells out.
Return Shipping
Unless your order arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
We recommend using a trackable shipping service and keeping your tracking information until your return has been completed. Frankie B is not responsible for return packages lost or damaged while in transit.
Returns must be sent to the address provided in the approved return instructions. Please do not send merchandise back to the address shown on the original package unless specifically instructed to do so.
Refunds
Once your return arrives, our team will inspect the merchandise before approving the refund.
Approved refunds will be issued to the original payment method. Please allow up to 7 business days for Frankie B to process the refund after the return has been received.
Your bank, credit card issuer, or payment provider may require an additional 7–10 business days for the funds to appear in your account.
Original shipping charges and return shipping costs are not refundable unless the item was damaged, defective, or incorrectly shipped.
Damaged, Defective, Missing, or Incorrect Items
Please inspect your order as soon as it arrives. If your package contains an item that is damaged, defective, missing, or incorrect, contact our Customer Care team within 7 days of delivery.
Please include your order number, a description of the issue, and clear photographs of the item, packaging, and shipping label. This information will help us review your request and provide an appropriate solution.
Claims submitted more than 7 days after delivery may not be eligible for review.
Order Cancellations
Cancellation requests must be submitted before an order enters processing. Because our fulfillment team may begin preparing orders quickly, cancellations are not guaranteed.
Once an order has been processed, fulfilled, or shipped, it can no longer be canceled. After delivery, eligible merchandise may be returned under the terms of this policy.
Shipping Restrictions
Frankie B currently ships within the United States only. International shipping is not available at this time.
Certain address types or delivery locations may not be supported by every shipping method. Available options will be displayed during checkout.
Customers are responsible for providing a complete, valid, and secure delivery address. Frankie B reserves the right to hold or cancel an order if the address cannot be verified or the transaction is identified as potentially fraudulent.
Contact Us
For questions regarding shipping, delivery, returns, or refunds, please contact our Customer Care team.
Email: support@frankieb.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time