Shipping policy
Last Updated: July 2026
Shipping Methods & Delivery
Frankie B currently ships within the United States. Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed at checkout based on your shipping address and selected delivery option.
Delivery estimates begin after your order has shipped and do not include processing time. All delivery dates are estimates and may be affected by holidays, promotional periods, product launches, severe weather, carrier delays, or other circumstances outside of our control.
Frankie B Fan Club Free Shipping
Members of the Frankie B Fan Club receive complimentary standard shipping on eligible U.S. orders. Additional Fan Club benefits may include early access to new collections, exclusive promotions, and other member-only offers.
Customers who are not Fan Club members will see the applicable shipping options and charges during checkout.
Order Processing
Orders are typically processed within 1–2 business days. Orders placed on weekends, holidays, or outside regular business hours will begin processing on the next business day.
Processing may take longer during product launches, major promotions, holidays, or periods of high order volume. Once an order has entered processing, we may not be able to make changes or cancel it.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. Please allow up to 24 hours for tracking activity to appear after the package has been transferred to the shipping carrier.
If you have not received your shipping confirmation, please check your spam or junk folder and confirm that the email address entered during checkout is correct.
Shipping Address Changes
Please review your shipping address carefully before submitting your order. If you need to update your address, contact our Customer Care team as soon as possible.
Address changes can only be made before an order enters processing. Once an order has been fulfilled or shipped, we cannot guarantee that the address can be changed or the package redirected.
Frankie B is not responsible for delays or delivery issues caused by incorrect or incomplete information entered during checkout.
Lost or Delayed Packages
If your tracking information has not updated for more than 72 hours, or your package appears to be significantly delayed, please contact our Customer Care team. We will work with the shipping carrier to review the shipment and help determine the next available steps.
Shipping delays do not necessarily mean that a package has been lost. Carrier investigations may require additional time before a resolution is available.
Frankie B is not responsible for delays caused by weather, transportation disruptions, incorrect shipping information, carrier operations, or other events outside of our reasonable control.
Packages Marked as Delivered
If your tracking information shows that your package was delivered but you cannot locate it, please check around the delivery location, with members of your household, neighbors, front desk staff, mailroom personnel, or property management.
We also recommend contacting the shipping carrier directly, as packages may occasionally be marked as delivered shortly before they arrive.
If the package still cannot be located, please contact our Customer Care team. We will review the available information and do our best to assist, although replacement or reimbursement cannot be guaranteed for packages confirmed as delivered by the carrier.
Shipping Restrictions
Frankie B currently ships within the United States only. International shipping is not available at this time.
Certain address types or delivery locations may not be supported by every shipping method. Available options will be displayed during checkout.
Customers are responsible for providing a complete, valid, and secure delivery address. Frankie B reserves the right to hold or cancel an order if the address cannot be verified or the transaction is identified as potentially fraudulent.
Contact Us
For questions regarding shipping, delivery, returns, or refunds, please contact our Customer Care team.
Email: support@frankieb.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time